PR Newswire
16 May 2023, 09 GMT+10
![]() |
Automated claims management reduces processing time from two days to less than 10 minutes
SYDNEY, May 16, 2023 /PRNewswire/ -- Appian (NASDAQ: APPN) has announced Helia (formerly Genworth) as an Asian-Pacific Innovation Award winner at the 2023 Appian Innovation Awards. The award recognises an individual or team whose use of Appian is disrupting their market, serving as a catalyst for a new standard in how work is done.
As one of Australia's leading Lenders Mortgage Insurance (LMI) providers for the residential market, Helia has been recognised for its innovation in using the Appian Platform across multiple departments to automate processes and transform operations into an interconnected workplace. Using Appian, Helia automated its claims management workflows and reduced the processing time from two days to less than 10 minutes, dramatically improving their lender customer experience.
As part of its digital transformation journey, Helia, identified that a low-code platform could deliver organisational agility and leverage the investment the company had already made in APIs, cloud, and artificial intelligence. With the Appian Platform, Helia is positioned to deliver apps faster without hand-coding or the need for extra resources.
"We chose Appian because it allowed us to bypass full-stack developers and build new digital systems that could be modified easily and cost-effectively by Helia's developers," explained Jeremy Francis, COO of Helia.
Helia previously released new code once a month, but with Appian, the organisation can now deploy code several times in a single week.
"We are continually transforming while still operating our business - servicing our customers and internal people at the same time. Importantly, the platform allows us to release regular small deployments that don't impact our lender customers," said Francis.
"Our team is able to create 12 times as many applications as before using the Appian Platform - and that's without needing the support of additional resources. Appian has truly democratised application development, enabling our people to take on projects that continue adding to their technical skillset."
The Appian Platform has also enabled Helia's underwriters to have more say in the development process, resulting in an optimised underwriting application that reduces data entry by 10% and improves system-based decisioning. This means more qualified underwriters can instead focus on complex cases, saving time and resources.
"The success of the underwriting optimisation application has inspired other departments to actively engage with low-code process automation technology, leading to a billing solution on the Appian Platform which has reduced manual efforts in finance by 18 hours per lender customer, per month."
By leveraging the Appian Platform, Helia's team was able to reimagine their work processes, inspiring a forward-thinking culture that fosters innovation. The platform has motivated the entire team to bridge the gap between the business and tech teams.
"We are thrilled to see the success Helia has achieved with Appian in such a short time. The company's commitment to upskilling its teams and creating a growth mindset culture has been truly impressive," said Luke Thomas, Area Vice President Asia Pacific at Appian.
"We are proud to have played a role in Helia's journey by providing our Appian Education Services to help develop retraining plans for their people. It's a testament to their hard work and dedication that Helia now has operations, finance, risk, and sales teams all benefiting from Appian."
About Appian
Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: Twitter, LinkedIn.
About Helia
Helia Group Limited (Helia) is the leading provider of Lenders Mortgage Insurance (LMI) in Australia. The Helia Group has been part of the Australian residential mortgage lending market for over 55 years (since the Housing Loans Insurance Corporation was founded by the Australian Government in 1965 to provide LMI in Australia).
Photo - https://mma.prnasia.com/media2/2075128/Appian_Helia.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/1948800/Appian_Logo.jpg?p=medium600
Get a daily dose of Vietnam Tribune news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Vietnam Tribune.
More InformationDHAKA, Bangladesh - Human Rights Watch has sharply criticized a plan to repatriate Rohingya refugees from Bangladesh to Myanmar, claiming ...
Diamir, Pakistan - According to the country's disaster management agency, at least 11 people were killed when an avalanche hit ...
KATHMANDU, Nepal - According to sources, Luis Stitzinger, the expedition leader of the German operator Amical Alpin, has remained out ...
KARACHI, Pakistan - Dr. Seemin Jamali, former executive director of the Jinnah Postgraduate Medical Centre (JPMC), died on Saturday night ...
RAKHINE STATE, Myanmar - According to Myanmar's ruling military, Cyclone Mocha killed at least 145 people this week.The impoverished western ...
KATHMANDU, Nepal - Nepal Airlines, the country's state-owned carrier, is one step closer to starting flights to Australia. Nepal Airlines' ...
WASHINGTON D.C.: The White House announced this week that President Joe Biden has chosen US Air Force chief General Charles ...
GUAM: After Typhoon Mawar brought strong winds and torrential rains, large areas of the US Western Pacific territory of Guam ...
NEW YORK CITY, New York: In one of the largest known Chinese cyber-espionage campaigns against American critical infrastructure, a state-sponsored ...
SAN FRANCISCO, California: Sam Altman, CEO of ChatGPT-maker OpenAI, has said the company could consider leaving Europe if it could ...
WASHINGTON D.C.: Reuters has reported that US President Joe Biden's nominee for a federal judge position in Kansas, Jabari Wamble, ...
WASHINGTON D.C.: Jennifer Homendy, head of the US National Transportation Safety Board, has said the US will investigate recent near ...